Reference

How jayapegas Handles Your Account and Data

Our legal terms set out what we commit to you and what we ask in return — from how your account data is stored to how you can request changes or close your account.

Account Data ProtectionIndonesia-Eligible RegionsOVO, DANA, GoPay CoveredClear Contact PathsYour Rights, Simply Stated
jayapegas How jayapegas Handles Your Account and Data
DATA AND ACCOUNT SECURITY

How We Protect and Manage Your Information

We handle your account data with defined retention rules, clear access controls, and a straightforward path for you to request changes. Players in Yogyakarta and across Indonesia can reach us through live chat or email to exercise any of the rights described here — no complicated process, just a direct request.

SSL Encryption

Every page on jayapegas runs over SSL. Your login credentials, wallet details, and session data are encrypted in transit and never stored as plain text.

Cookie Policy

We use session cookies to keep you logged in and analytical cookies to improve the platform. You can manage cookie preferences from your account settings at any time.

Data Retention

Account data is retained for as long as your account is active and for the period required by applicable Indonesian financial and legal obligations after closure.

Your Access Rights

You can request a copy of your stored data, ask us to correct inaccurate details, or initiate account closure by contacting support — we process these requests in writing.

REACH OUR LEGAL TEAM

How to Contact Us About Policy Matters

If you have a question about your rights under our legal terms, want to request your account data, or need to flag a policy concern, our support team handles these directly. You do not need a lawyer — just reach out through the channel that works for you and we will respond with the relevant information or next step.

Team online

Live Chat

Open the chat window from your account dashboard. Legal and data queries are routed to our compliance-aware support staff.

Email Support

Send your legal query to our support address listed in your account settings. We aim to acknowledge within one business day.

Account Help Centre

Our help centre covers data requests, account closure, and how to dispute a transaction linked to DANA, OVO, or GoPay.

What You're Likely Asking About Our Terms

These are the questions we actually receive about our legal terms, data handling, and account rights. If yours is not here, reach out through live chat or email and we will give you a specific answer.

Access depends on local law and your eligible region. We make the platform available where Indonesian regulations permit. Check current eligibility before opening an account.

We store your registration details, login history, transaction records linked to DANA, OVO, or GoPay, and any support correspondence. You can request a full summary at any time.

Contact us via live chat or the support email in your account settings. State that you are making a data access request and we will prepare your summary in writing.

Yes, subject to any legal hold we are required to maintain — for example, transaction records tied to DANA, OVO, or GoPay payments that fall under financial data rules. We will explain any limits when you request.

We notify you via the contact address on your account before material changes take effect. You can close your account before the new terms apply if you do not agree.

Raise it through live chat or email support immediately. Our compliance team reviews these cases directly and will respond with findings and next steps within a reasonable timeframe.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.