Reference

How jayapegas Handles Your Personal Data

Your account information, wallet details, and activity on jayapegas are handled with a clear set of rules — what we collect, why we keep it, and how you can ask us to change or remove it.

Account Data ProtectionDANA, OVO, GoPay Transactions CoveredRight to Access Your DataRight to Request DeletionIndonesia-Region Scope

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HOW WE PROTECT YOUR DATA

Data Handling, Security, and Your Account

We take a layered approach to protecting the data connected to your jayapegas account — from the moment you register to every transaction you make through DANA, OVO, or GoPay. Below are the four key areas that cover how we secure and manage your information.

Data Encryption in Transit

All data exchanged between your device and our servers travels over SSL-encrypted connections. This applies to login, account updates, and payment flows through DANA, OVO, and GoPay equally.

Cookie and Tracking Policy

We use session cookies to keep you logged in and analytics cookies to understand how our platform is used. You can adjust cookie preferences through your browser settings at any time without losing your account.

Account Access and Verification

Your account is protected by password and, where enabled, OTP verification sent to your registered mobile number. We never ask for your DANA, OVO, or GoPay PIN through our platform or support channels.

Data Retention and Deletion

Active accounts retain data for as long as the account is open. When you request deletion, we remove personal identifiers within a defined period, except where retention is required by applicable law in Indonesia.

What We Collect and Why We Keep It

jayapegas Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with jayapegas, we collect the information you provide at registration — your name, email address, and mobile number — along with technical data like your device type and login timestamps. If you make a deposit or withdrawal through DANA, OVO, or

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GoPay, we record the transaction reference and amount for account reconciliation and fraud prevention. We do not store your full e-wallet credentials; payment authentication happens inside your own DANA, OVO, or GoPay app. We also collect session data — pages visited, games opened, time on site
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— to improve how the platform performs on your device. All data collection is tied to a specific purpose: running your account, processing payments, preventing misuse, and meeting obligations under applicable local law. We keep personal data only as long as your account remains active or
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as required by relevant regulation. Where local law in Indonesia requires specific retention periods, we follow those rules. Availability of all services depends on local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access the personal data we hold, request a correction, or ask us to delete your account information, you can reach our support team through any of the channels below. We aim to acknowledge data requests within a reasonable timeframe and will confirm next steps after verifying your identity through your registered mobile number or email address.

Email Support Send your data access or deletion request to our support email. Include your registered account email so we can verify your identity before actioning the request.

Live Chat Open the chat widget from any page on jayapegas. Our team can log a formal data request during your session and give you a reference number to follow up.

Account Help Centre Log into your account and navigate to Account Settings to submit a privacy request directly. This path is available to all registered users from any device, including mobile.

Your Privacy Policy Questions

Here are the questions we hear most often about how jayapegas manages personal data, your rights, and how to act on them.

We collect your name, email address, and mobile number at registration. We also record your device type and login timestamps to protect your account from unauthorised access.

We store transaction references and amounts for reconciliation. Your actual e-wallet credentials and PIN stay inside your own payment app — we never see or store them on our platform.

Yes. Contact our support team via live chat or email with your registered account details. We will verify your identity and provide a summary of the personal data linked to your account.

Submit a deletion request through Account Settings or contact support directly. We process requests and remove personal identifiers within a reasonable period, subject to legal retention obligations in Indonesia.

We share data only with payment processors like DANA, OVO, and GoPay to complete transactions, and with service providers who operate under confidentiality agreements. We do not sell personal data.

Log into your account, go to Account Settings, and edit your contact details directly. For changes to your registered mobile number, our support team will run a verification step first.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How jayapegas Handles Your Personal Data

Data Handling, Security, and Your Account

Reach Us About Your Privacy Rights

Your Privacy Policy Questions

01 What personal data does jayapegas collect when I register?

02 How is my DANA, OVO, or GoPay payment data handled?

03 Can I request a copy of the data jayapegas holds on me?

04 How do I ask jayapegas to delete my personal data?

05 Does jayapegas share my data with third parties?

06 How can I update the personal information on my account?

Privacy Policy

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